Contact Us

Our contact information:

By standard mail:
The Linen Rose
14615 Umpire St.
Brighton, CO 80603

By phone:
303-949-1560 (between 10am and 7pm MT Daylight Time) Monday through Friday.

E-mail is the best way to reach us:

You can also follow us on face book. Face Book

Shipping Information:

  While we try to get orders out within one-two business days, most orders ship within three business days. Larger orders may take longer and customers will be contacted if needed.

All sales are FINAL.  Merchandise is not accepted for return. This is for the safety of the our customers and their pets.  All of our items come from a Smoke and Pet Free Environment for the the safety of the animals and their owners.  

 If you have a really small order that you believe would weigh under 1 pound and don't mind waiting an extra couple days to receive your order. Let us know and we will be happy to ship your order first class mail and pass those savings onto you.

If there are any other problems with your order please contact us within 7 business days of receiving your order.


While we make every effort to ensure our toys and/or parts are as safe as possible, we cannot assume responsibility or liability if your pet gets hurt or is injured as a result of using our products.  It is the responsibility of the caregiver to supervise their pet at all times to ensure safe & appropriate use of toys and equipment. Daily inspections should be made for dangerous parts or parts that have become dangerous from use or abuse.